Your order through Parakito Hong Kong online store

Order are dispatched within 2 business days after receipt of payment and are shipped from our international logistics centre located in Hong Kong.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect every order.

Envelopes are amply sized and your items are well-protected.

Package Not Received

If you've waited a couple of days and you still don't have the package:

• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
• See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
• Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch.

Contact our customer service at info@parakito.com for more information about your package or use the webform. When contacting our customer service department indicate your order number and telephone number.